Here at “The Barn Chick” we will endeavour to meet your expectations and welcome any feedback that may impact our services.

These Terms and Conditions govern the use of my services you may purchase from me. I invite you to print out the Terms and Conditions, or I can email these to you on request.
Changes to the Terms and Conditions are made from time to time and it is your responsibility to regularly check our Terms and Conditions for changes that may affect you and the services you request

Expectations between “The Barn Chick” and Clientele:

·         Clear instructions on procedure in regards to services offered- written and detailed instructions are best to avoid any confusion. Maps are highly valued from new clients as these will be referred to often to ensure our services are meeting your horses needs.

·         If the service required is more than 2 weeks in advance, The Barn Chick requires confirmation of the service no more than a week prior to the service commencing to ensure clear transfer of information regarding services offered i.e. any changes to the feeding of the horse or paddock location and times for services being carried out

·         Prompt payment after services have been rendered- See Payment below for more information

·         Professional and courteous behaviour- abuse physically and mentally will not be tolerated

·         Horses will be cared for rain, hail and shine. However, if the horse proves to be deemed ‘too dangerous’ to perform the service i.e. rug a horse that is unable to be handled or caught by kicking and rearing, the owner shall be contacted and informed that the service was unable to be completed.
The Barn Chick will endeavour to the best of her ability to complete all services and allows additional half hour blocks for these more difficult cases- it is not the responsibility of The Barn Chick to train your horse basic handling. This is best done by a professional trainer which can be recommended to you free of charge of whom would be best suitable by The Barn Chick.

·         The Barn Chick accepts no responsibility or liability for the outcomes of any recommendations made regarding a 3rd party such as a trainer or other equine professional.

·         Clients have read and understood the Terms and Conditions, Risk Waiver and Privacy Policy set out by The Barn Chick prior to engaging The Barn Chick in their services.

Payment

All pricing is in Australian Dollars ($AUD) unless otherwise stated

There are multiple options of payment. Payment is expected no later than 1 week  after the services have been provided.

All invoices are done on a weekly basis and can be sent to you via messenger, email or text message. The invoices can be paid directly to me by cash payment, Paypal or direct deposit into my business account.

Direct deposit is to be deposited into the following:

Account Name: The Barn Chick
BSB: 112 879
Account Number: 494 790 849

Please quote your name and/or horses name or date services provided so I can trace the payment back to you for our records. A message electronically through messenger or text is also greatly appreciated as bank deposits can take 2-3 business days to process. If payments are sent via direct deposit, it also helps me track down the individual payments to mark them off on my system to avoid reminders being resent to you.

Insurance

The Barn Chick is covered by Affinity for General & Products Liability Insurance Policy at all times to ensure the best care of humans and horses alike. Please contact The Barn Chick for any queries related to insurance at TheBarnChick@outlook.com.au.

LIMITATION OF LIABILITY

It is an essential pre-condition to you using our website that you agree and accept that The Barn Chick is not legally responsible for any loss or damage you might suffer related to your use of the facebook or Instagram page, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on these websites is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law

YOUR PRIVACY

At The Barn Chick, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you.
We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email at chiblet2099@msn.com

Termination of Services

Services rendered by The Barn Chick can be terminated at any time if The Barn Chick and/or employees experiences any of the following:

·         Physical Abuse

·         Psychological or Mental Abuse

·         Payment not completed later than 2 weeks from the time services were rendered

·         A job request that is considered as Unethical treatment of animals as set out by the PREVENTION OF CRUELTY TO ANIMALS ACT 1979

·         Purposeful harm to the physical property belonging to The Barn Chick