Terms & Conditions
Here at “The Barn Chick” we will endeavour to meet your expectations and welcome any feedback that may impact our services.
Here at The Barn Chick we will endeavour to meet your expectations and welcome any feedback that may impact our services.
These Terms and Conditions govern the use of my services you may purchase from me. I invite you to print out the Terms and Conditions, or I can email these to you on request.
Changes to the Terms and Conditions are made from time to time and it is your responsibility to regularly check our Terms and Conditions for changes that may affect you and the services you request
Client Responsibilties and Service Conditions:
To ensure the safe, consistent and effective delivery of services, The Barn Chick requires all clients to observe the following conditions.
1. Clear Instructions and Communication
Clients are responsible for providing clear, accurate, complete and up-to-date instructions for all services requested. Written instructions are preferred to minimise confusion and ensure each horse's individual needs are met.
New clients are encouraged to provide maps, photographs or other clear directions identifying paddocks, stables, feed storage areas, equipment locations and access points. This assists The Barn Chick and its employees in locating horses and completing services according to the client's requirements.
Clients must promptly notify The Barn Chick of any changes to feeding requirements, medication instructions, rugging, horse locations, paddock arrangements, access details, service times or other relevant information.
Unclear, Incomplete or Conflicting Instructions
Where instructions are unclear, incomplete, contradictory or appear inconsistent with the horse's established routine or welfare needs, The Barn Chick reserves the right to seek clarification from the client before proceeding.
If clarification cannot be obtained within the required timeframe, or proceeding without clarification could compromise the safety or welfare of the horse, The Barn Chick, its employees or other persons, the affected service may be delayed, modified or withheld until appropriate instructions are received.
The Barn Chick will make reasonable efforts to contact the client when clarification is required. If a service cannot be completed because instructions are unclear, incomplete or unavailable, the client will be notified as soon as reasonably practicable.
Any charges for attendance, time spent or services already performed will be handled in accordance with the applicable pricing and payment terms.
Clients are responsible for communicating changes to previously supplied instructions. The Barn Chick cannot guarantee that services will be completed as intended where relevant information has not been provided or instructions have not been updated.
The Barn Chick and its employees will not be required to follow instructions that they reasonably believe would compromise animal welfare, personal safety or legal obligations.
2. Confirmation of Services
Where a service is scheduled more than two weeks in advance, clients must reconfirm the booking and relevant instructions no later than seven days before the service is due to commence.
This confirmation ensures that information remains current, including feeding arrangements, horse and paddock locations, access requirements, equipment availability and scheduled service times.
Clients must notify The Barn Chick as soon as reasonably practicable of any subsequent changes that may affect the delivery of services.
3. Payment Obligations
Clients are expected to pay invoices within the specified payment period. Please refer to the Payment Terms section for details of accepted payment methods, due dates and the consequences of overdue payments.
4. Professional and Respectful Behaviour
The Barn Chick is committed to providing professional services in a respectful working environment.
Physical abuse, threats, intimidation, harassment, verbal abuse or other threatening or abusive behaviour towards The Barn Chick, its employees or representatives will not be tolerated.
Where necessary, services may be suspended or terminated in accordance with the Termination and Suspension of Services policy.
5. Horse Welfare and Safe Handling
The Barn Chick endeavours to provide agreed services in a range of weather conditions, including rain, hail and sunshine, provided conditions remain safe and appropriate for the service being performed.
The safety and welfare of horses, clients, staff and other people are paramount. The Barn Chick reserves the right to discontinue an attempt where a horse cannot be safely approached, caught, handled or managed to complete the requested service.
This includes situations where a horse displays dangerous behaviours such as kicking, striking, biting, charging, rearing or other behaviour that presents an unacceptable risk.
Where a service cannot be completed safely, the client will be contacted and informed of the situation as soon as reasonably practicable. Alternative arrangements may be discussed where appropriate.
The Barn Chick will not place employees, clients or horses at unreasonable risk in an attempt to complete a service.
Additional Time for Difficult-to-Handle Horses
Where a horse requires additional time to complete a service safely, additional time may be offered in half-hour increments, subject to availability and the horse's behaviour.
Additional time will be charged at the applicable rate. Where practicable, the client's agreement will be obtained before additional chargeable time is incurred.
Additional time does not guarantee that a service will be completed if the horse remains unsafe to handle.
6. Handling and Training Responsibilities
Routine horse-care services, including feeding, watering, rugging, stable cleaning and general care, do not include training a horse to be caught, led, restrained or handled safely.
Clients are responsible for ensuring their horses are appropriately trained and reasonably manageable for the services requested, and for disclosing known behavioural issues, handling difficulties or safety risks before services commence.
The Barn Chick reserves the right to decline or discontinue a service where a horse cannot be handled safely within the scope of the service requested.
Where a horse requires training to improve its handling, behaviour or cooperation, a separate groundwork or ridden training session may be recommended. Training will be undertaken only where appropriate to the horse's needs and within the scope of The Barn Chick's qualifications, experience and services.
Where another trainer would be more suitable, The Barn Chick may recommend or refer the client to an appropriate professional at no additional charge.
7. Riding Lessons and Training Referrals
The Barn Chick endeavours to provide riding lessons and training suited to the horse and rider's abilities, needs and goals, within the scope of its qualifications, experience and professional expertise.
If The Barn Chick considers that a horse-and-rider combination would benefit from additional or more specialised assistance, a referral to a suitable instructor, trainer or other equine professional may be recommended.
Any referral or recommendation is provided in good faith. Clients are responsible for assessing the suitability of the recommended third party and engaging their services independently.
The Barn Chick does not control the services provided by third parties and cannot guarantee their conduct, recommendations or outcomes. Nothing in this clause excludes or limits liability that cannot lawfully be excluded under applicable law.
8. Acceptance of Terms and Conditions
By engaging The Barn Chick's services, clients acknowledge that they have been provided with, and have had the opportunity to read and understand, the applicable Terms and Conditions, Risk Waiver and Privacy Policy.
Clients are encouraged to raise any questions or concerns before services commence.
By proceeding with a booking, clients agree to comply with these service conditions, subject to any rights and obligations imposed by applicable law.
Payment Terms
All prices are quoted in Australian dollars (AUD). Unless otherwise stated, applicable GST will be charged in addition to the advertised prices.
Invoices are issued on a weekly basis and may be delivered by email, text message or other agreed electronic means.
Payment is due within 7 days of the invoice date, unless otherwise agreed in writing.
Payment may be made using the following methods:
Direct deposit to The Barn Chick's nominated business bank account.
PayPal, using the payment details or link provided on the invoice.
Cash, where agreed in advance.
Clients are responsible for ensuring that payments are made by the due date and that the correct invoice reference is included with electronic payments.
If payment is not received by the due date, The Barn Chick reserves the right to suspend further services until outstanding amounts have been paid or an alternative payment arrangement has been agreed.
Any queries or disputes regarding an invoice should be raised promptly so they can be addressed.
Nothing in these terms limits any rights or obligations that cannot lawfully be excluded under applicable Australian law.
Paypal Link: https://paypal.me/emilybrenton27?locale.x=en_AU&country.x=AU
Direct deposit is to be deposited into the following:
Account Name: The Barn Chick
BSB: 112 879
Account Number: 494 790 849
Please quote your name and/or horses name or date services provided so I can trace the payment back to you for our records.
A message electronically through messenger or text is also greatly appreciated as bank deposits can take 2-3 business days to process.
Insurance
The Barn Chick is covered by Affinity for General & Products Liability Insurance Policy at all times to ensure the best care of humans and horses alike.
Please contact The Barn Chick for any queries related to insurance at thebarnchick@outlook.com.au
Limitation of Liability
The Barn Chick takes reasonable care to ensure that the information published on its website and social media pages, including Facebook and Instagram, is accurate and up to date. However, information is provided for general informational purposes only and may contain errors, omissions or inaccuracies.
To the extent permitted by law, The Barn Chick excludes liability for any loss or damage arising from the use of, or reliance on, information published on its website or social media pages, including third-party content, links, comments and advertisements.
You are responsible for determining whether any information, products or services are suitable for your individual circumstances and requirements.
The Barn Chick does not control and is not responsible for the content, accuracy, availability or practices of third-party websites or platforms linked to or referenced on its website or social media pages.
Nothing in these terms excludes, restricts or modifies any rights, remedies, guarantees or warranties that cannot lawfully be excluded, restricted or modified under applicable Australian law, including the Australian Consumer Law.
YOUR PRIVACY
At The Barn Chick, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you.
We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles.
Please read our separate Privacy Policy carefully.
You may change your details at any time by advising us in writing via email at chiblet2099@msn.com
Termination and Suspension of Services
The Barn Chick reserves the right to suspend or terminate services where reasonably necessary, including in circumstances where:
Abuse or harassment: The Barn Chick, its employees or representatives are subjected to physical abuse, threats, intimidation, harassment, verbal abuse or other abusive or threatening behaviour.
Non-payment: An invoice remains unpaid more than 14 days after the date of service, unless an alternative payment arrangement has been agreed in writing. The Barn Chick may suspend further services until outstanding amounts are paid.
Animal welfare concerns: A client requests, instructs or pressures The Barn Chick or its employees to undertake an activity that they reasonably believe would constitute animal cruelty, neglect or otherwise unlawful or unacceptable treatment of an animal, including conduct contrary to the Prevention of Cruelty to Animals Act 1979 (NSW).
Damage to property: A client deliberately damages, attempts to damage or authorises damage to property belonging to The Barn Chick, its employees or representatives.
Unsafe working conditions: The working environment, handling conditions, horse behaviour or other circumstances present an unacceptable risk to the safety or welfare of The Barn Chick, its employees, the client or any animal involved.
Where there is an immediate risk to personal safety or animal welfare, The Barn Chick may cease work or withdraw its employees from the situation immediately. In other circumstances, reasonable notice may be provided where appropriate.
Termination or suspension of services does not waive the client's obligation to pay for services already provided or any other amounts lawfully owing.
Nothing in this clause excludes or limits any rights or obligations that cannot lawfully be excluded or limited under applicable law.